after completion of journey, the customer is expected to fill a Duty slip, stating his/her experience with RSB Vehicle. Moreover, it will serve as a proof confirming your avail of service failing which no complaints or disputes will be entertained further. Drivers provided by RSB Vehicle to you will drive as per the driving recommendations of local transport authority only. Parking charges, toll charges, state taxes and entry fees etc. to be paid by the customer and these will not be deducted under any of our discount offers/coupons, festival bonanza etc.
Car air-conditioner will not work on hilly routes & also when the vehicle is not in motion. The customer is also not expected to request driver to make the air condition operational in the aforementioned cases.
Any form of discounts are only applicable only on the basic fare and cannot be made available on extra charges like toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, driver allowance, parking, night charges, unless specified. — The vehicle booked will be subject to availability. In a case where the car booked is not available on the day of travel the customer will be provided with an alternative equivalent vehicle in the similar segment as applicable.
After completion of booking with RSB Vehicle a voucher will be sent through e-mail you have provided to you confirming your booking.
Customers are expected to produce the voucher provided to them at the time of availing our services. Failing of which RSB Vehicle reserves the right to cancel the booking. Producing the voucher will have the implication that you are agreeing to our all of the terms and conditions stated in the voucher.
When a customer produces the booking voucher provided to him it earlier, it implies that he have read and understood all terms and conditions mentioned here with and agrees on all of them.
Airport Pick/Drop, Railway Pick/Drop and local car rental services are valid only within city limits. For the afore mentioned car rental services any request for out station travel beyond city limits will entitle the driver to deny services without any liability to refund the booking amount.
Unless specified otherwise, all meter readings/distances/timings will be calculated to and from our vendors’ garage. — Distances between two locations (points) be it an intercity distance or from vendors garage etc mentioned on the website are approximate. Actual distance may differ depending on the exact geographical location of the points under consideration.
Customer is liable to pay waiting charges in the case of delay (be it for any reason) exceeding more than 30 minutes from the scheduled pick up time.
Customer is liable to pay for any additional distance traveled and also for additional hourly charges if applicable. Any unscheduled changes will attract additional charges as applicable.
All bookings under consideration are on a calendar day basis i.e. from midnight 12:00 to midnight 12:00. As an example for a cab booked for 1st Jan where the pickup time is 5:00 p.m. the booking will be valid till 1st Jan 11:59 p.m. and not 2nd Jan 5:00 p.m.
Cabs that are booked for outstation (any or all of One way, round trip & multicity) cannot be used for local travel. As an example if a customer books a cab from Ahmadabad to Mumbai then to Pune and back to Mumbai for a period of 3 days in total & has a predefined Km limit of 750 Kms and he returns back to Ahmadabad on the second day & has a balance Km limit of 50 with one day remaining, in spite of this he is not entitled to consume this 50Kms for local travel in Mumbai (Source city), however the customer can travel from Mumbai to some other city outside city limits of Mumbai (say Thane) & consume the remaining 50 Kms or more than this by paying additional charges.
One way car rental services have all travel charges like toll, taxes etc applicable when the vehicle returns back to its original location (garage) after dropping the customer to his destination. As example if a customer avails one way car rental service from Ahmadabad to Mumbai, he will have to pay all charges applicable while the vehicle returns back from Mumbai to Ahmadabad. The total charges to be borne by the customer for this return trip will be slightly lower than the charges for the first trip i.e. from Ahmadabad to Mumbai.
If needed, a customer can amend his booking from one way to round trip or from one way to multi city while his travel is in progress. A request for amendment while mentioning the CRN number & reason for amendment has to be made to the support team at RSB Vehicle by reaching them on 98751 99975. Whether or not to make an amendment as per the request of the customer solely rests with our support team. If the amendment request by the customer is approved our support team they will guide on the difference amount to be paid to the driver as to make the amendment a reality. This amount has to be paid immediately to the driver in cash after our team makes an amendment, failure to do so will not make the requested amendment a reality.
For all travel types (one way, round trip & local) customer has to bear all extra charges like driver allowance, toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, parking charges, night charges and any other charges applicable as mentioned on the voucher.
Transfers with unspecified distance coverage will only include one way transfer either from airport or railway station to a single location or vice versa. Pickups or drops from multiple locations are not included in such bookings.
RSB Vehicle cannot be hold accountable for any loss, damage, physical injury etc suffered by the customer while availing its services.
In case of any misconduct or misbehavior by the driver the customer should immediately report to the support team of RSB Vehicle at 98751 99975 and share the experience while mentioning the booking reference number.
RSB Vehicleb cannot be hold accountable for any loss, damage or delay suffered by the customer due to force majeure events.
In no event the entire liability of RSB Vehicle for any loss or damage arising due to cab services or in the case of a valid refund claim shall not exceed the booking amount paid by the customer.
In case of any dispute parties agree to the exclusive jurisdiction of courts of Vadodara, Gujarat.
Cancelations Policies
Driver & car details: These details will be sent to the customer by RSB Vehicle approximately before an hour from the pickup time by SMS and email. In some cases the driver or an associate of RSB Vehicle may also call in advance to reconfirm with the customer.
Non receipt of driver and car details: In such cases the customer needs to contact the support team at RSB Vehicle mention the booking reference number (CRN number).
Demand of money by the driver: The voucher provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable parking charges etc which are not included in the booking amount have to be paid directly to the driver as mentioned below. In case of any dispute with the driver the customer should reach the support team of RSB Vehicle or call at our 24 X 7 customer support number and mention the booking reference number.
Payment of extra charges: Any extra charges applicable have to be paid to the directly in cash to the driver.
Refusal by the driver to deliver services: The customer to contact the support team at RSB Vehicle mention the booking reference number.